Condizioni Generali di vendita

General conditions of Sale
The “on-line” contract, accepted on the website, must be considered concluded between Medidea Lda, with registered office in Rua da Alfândega 78, PT-9000-059 Funchal, VAT number PT513335978 Economic Activity Classification (CAE ) 47990-R3 and a consumer, through an electronic sales system called e-commerce. By consumer, in relation to contracts for the sale of goods or the provision of services, we mean: a natural person who acts for purposes unrelated to business or professional activity. Electronic commerce refers to all activities and exchanges of information that revolve around financial transactions between individuals and organizations, including public administrations. This contract must therefore be concluded exclusively through the online channel called “Internet”, at address of the website Below you will find the conditions of sale established by Medidea Lda, which will remain effective until they are modified by the same.

Purchase method It is possible to purchase the products / services present in the Medidea Lda catalog when ordering and view them online at the URL, as described in the relevant information sheets. It is understood that the image accompanying the description of a product cannot fully represent its characteristics. Correct receipt of the order will be confirmed by e-mail reply, sent to the e-mail address provided to us. This confirmation message will contain the date and time when the order was placed, as well as an “Order Number”, to be used in any future communication with Medidea Lda. The message will include all the information entered by you. Please ensure that the information you provide is correct and complete and immediately notify us of any changes in the information you have provided. You can access and update most of the information provided in the “My Profile” section of the website. In case of non-acceptance of the order, Medidea Lda guarantees timely communication of the fact.

– All prices on the website are public prices. Medidea Lda reserves the right to change prices at any time, without notice. In no case will the price change affect orders already purchased and confirmed. Type of products and services
On the Medidea Lda portal you will find:

– Educational material and editorial products, which can be purchased in print and digital format
– Audio and video training materials, partly downloadable for free, partly for a fee
– E-learning courses that can be followed online
– Live training streaming
– Registration for experimental laboratories
– Registration for training events and seminars
PayPal payment method :
Payment via PayPal ( takes place at the time of the order. Credit cards: The following credit cards are accepted: Visa, Mastercard, PostFinancecard, PostFinance e-Finance Bank Transfer: Payment by “bank transfer” must be received within 3 days from the order, dated the same day in which the transfer is made. After this date the order will be considered null and void.

In the reason for the payment it is necessary to indicate:

Number and date of the order Surname / Name of the person who orders

After making the payment, an email must be sent to our accountant at with notification of the payment; after 24/48 hours for monitoring, and once the availability of the product has been confirmed, we will proceed immediately with the shipment.
Safety: The coding takes place directly on the secure site of the credit institution. The bank’s server software encrypts the information and ensures that internet transactions remain private and secure. The bank uses a security protocol called “SSL” (Secure Sockets Layer).
Delivery terms and costs Each order processed on will be delivered with a regular transport document. Medidea Lda will issue an invoice for the material shipped, sending it via e-mail to the originator of the order within 48 hours. The information provided at the time of the order will be used to issue the invoice. No variation will be possible in the invoice after it has been issued. Following receipt of the goods you can download the purchase invoice at any time by accessing the customer portal, using the credentials that will be provided to you. Please note that in the event of a training course, the relative invoices can only be downloaded for the current year. No responsibility can be attributed to Medidea Lda in case of delay in the order or delivery of the order. Upon delivery of the goods by courier, it is necessary to check the following: that the packaging is not damaged or wet or otherwise altered, even in the closing materials (adhesive tape or metal straps). Any damage must be immediately reported to the courier making the delivery. Once you have signed the courier’s document, you will not be able to make any objection about the appearance of what has been delivered. Any problems relating to the physical integrity, similarity or completeness of the products received must be reported within 7 days of delivery, according to the methods provided herein. also in the closing materials (adhesive tape or metal straps). 

When paying via PayPal, delivery will be made to the customer address for the PayPal account used.
Right of withdrawal
In case of purchase of physical goods, the right of withdrawal must be exercised within 14 working days following the purchase. When purchasing events, seminars or workshops, this right must be exercised before the event starts.

For any further discussion, please refer to the relevant Portuguese legislation – Law n ° 47/2014 of 28 July for the protection of consumers.
Common general conditions Training events, online courses, workshops and seminars Medidea Lda reserves the right to change the dates and locations of the meetings with at least 7 days’ notice. Any changes will be promptly communicated on the site and via email. In the event of a change of date, those who have registered will have the choice whether to cancel or confirm participation. In case of cancellation the entire fee will be refunded. The contract is transferable to third parties, upon communication to Medidea Lda. The absence or withdrawal from the events does not provide for any type of reimbursement or relief. The right of withdrawal may be exercised at the end of the first meeting, if the customer is not satisfied or if the expectations have not been met. The customer / person who signed up agrees to be the solely responsible for any effects deriving from listening to the didactic contents and / or applying the techniques presented. Training events exist only for educational purposes, as well as for personal improvement. The use of the techniques explained in the training programs depends on the individual and therefore Medidea Lda cannot be held responsible in any way for the results. The customer / person who signs up agrees to be fully aware and responsible for the decisions made by applying the techniques explained in the products that are promoted here or in the pages referred to for further information, and will not have any right to request any type of compensation. for damages or for anything else to author (s) of the content of the training events, or to the company that owns them and / or any of its shareholders, directors, employees, affiliates or the person who owns the domain name. All written, video and audio content, all downloads, graphic concepts, technology used, copyrights and products used online or in person are the exclusive property of Medidea Lda and are protected by the laws of Portugal and the law international copyright law, and their reproduction is strictly prohibited without the prior written consent of Medidea Lda itself. The graphics, logos, page headings, icons, characters and service marks included or made available through any of the Products / Medidea Services are trademarks or distinctive symbols of Medidea. The trademarks and distinctive symbols of Medidea cannot be used without the prior written consent of Medidea Lda itself. The owners, creators and distributors of the aforementioned training events cannot be held responsible for any damage, direct or indirect, deriving from the incompetence and / or negligence of the user in the use and / or display of the products offered, with the express exclusion of any refund by the seller. We do not sell products and / or services to minors. We sell editorial products and services that also interest minors but which can only be purchased by adults. If you are under 19 you can only use Medidea with the involvement of a parent or guardian.
Specific general conditions Training events, workshops and seminars To register for events, workshops and seminars, you will need to authorize the processing of your image for normal work as described in the commercial register.

Online courses Medidea Lda assumes no responsibility for errors, interruptions, defects, missed lines or any other reason attributable to the diligence of the user.
Satisfaction and money back guaranteed Guaranteed satisfaction and reimbursement can also be applied in the case of purchases of intangible assets, such as training events. In the case of a 2-day event, if, at the end of the first day, the customer’s expectations are not met, you can contact the administrator in charge to request a refund of the registration fee. In the case of a 1 day event, this guarantee can be claimed in the middle of the day and you may receive a refund of the entry fee.

Withdrawal method
Obligations of the buyer Once the “on line” purchase procedure has been completed, you are required to print and keep these general conditions which, moreover, you will have already viewed and accepted, as it is an obligatory phase in the acquisition, in addition to the specifications of the product purchased. It is absolutely forbidden to enter false and / or fantasy and / or fantasy data in the registration process necessary to activate your procedure for the execution of this contract and the subsequent communication of the same. The personal data and e-mail address entered must be your real personal data and not those of third parties or invented. Medidea Lda reserves the right to prosecute any violation or abuse, in the interest and for the protection of consumers.
Authorizations By filling in the appropriate space on the site, you authorize Medidea Lda to use your credit card, or other card issued to replace it, and to debit your current account in favor of Medidea Lda the total amount indicated as the cost of the “purchase online. The procedure takes place via a secure connection directly connected to the Bank, owner and manager of the “on line” payment service, to which Medidea Lda cannot access.

Privacy Policy The personal data requested when ordering are treated in such a way as to satisfy your express requests and will not, under any circumstances and for any reason, be transferred to third parties. Medidea Lda guarantees its customers compliance with the legislation on the processing of personal data, governed by the applicable law according to EU Regulation 2016/679. Data Controller: Medidea Lda, Rua da Alfândega 78, PT-9000-059 Funchal.
Applicable law and jurisdiction The sales contract between you and Medidea Lda is concluded in Portugal and is governed by Portuguese law. The forum for the resolution of civil and criminal disputes arising from the conclusion of this sales contract is Funchal. As a consumer you can take action, as well as before the competent courts of Funchal, also before the courts of the EU Member State in which you reside or are domiciled, to initiate a dispute in relation to these General Conditions of Sale. The European Commission provides a platform for online dispute resolution, which can be accessed via this link: If you would like to bring an issue to our attention, please contact us at

YOUR ACCOUNT If you use the services of Medidea Lda, you are required to keep your account and password confidential and to control access to your computer and devices and accept, to the extent permitted by applicable laws, to be held responsible for all activities that may occur with your account and password. You agree to take all necessary precautions to ensure that your password remains secure and confidential and you agree to notify us immediately if you have reason to believe that a third party knows your password, or if your password is, or is likely to be used. in an unauthorized way. You may not use these Services to: (i) cause, or allow to cause, disruption, damage or malfunction of the Services themselves or their capabilities, or (ii) for fraudulent purposes, or otherwise to commit illegal activities, or (iii) cause disturbance, harm or apprehension. We reserve the right to prevent access to the site and / or to the Medidea Services, to suspend or close an account, to remove or modify the contents of our website at our discretion, in the event of violation of the provisions of the law, of the these General Conditions, or the guidelines or any applicable policy.